Last updated: July 23, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Vian Software Solutions ("Company," "we," "us," or "our"), the operator of the website located at https://viannn.online (the "Website") and all associated services, tools, dashboards, APIs, and platforms (collectively, the "Platform"). By accessing, browsing, registering for, logging into, placing an order through, loading funds into a wallet on, or otherwise using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, and any additional policies, guidelines, or amendments published from time to time on the Platform. If you do not agree to all of these Terms, you must immediately cease all use of the Platform and, if applicable, close your account.
Your continued use of the Platform constitutes electronic acceptance of these Terms. You acknowledge and agree that clicking "Register," "Sign Up," "I Agree," "Place Order," "Add Funds," or any similar button or link on the Platform, as well as accessing or using any feature of the Platform, constitutes your electronic signature and manifests your assent to these Terms. You agree that your electronic acceptance has the same legal force and enforceability as a manual signature. You further agree that the Company is entitled to rely on your electronic acceptance as conclusive evidence that you have agreed to these Terms.
By creating an account on the Platform or using any service, feature, or tool available through the Platform, you expressly acknowledge that you have been given the opportunity to review these Terms in their entirety, that you understand all provisions contained herein, and that you agree to comply with and be legally bound by all provisions. You further acknowledge that these Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.
By accepting these Terms, you represent and warrant that you have the legal capacity, authority, and right to enter into a binding agreement under the laws applicable to you. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you," "your," and "User" shall refer to such entity.
These Terms are drafted in the English language. In the event of any conflict between an English version and any translation, the English version shall prevail to the maximum extent permitted by applicable law.
Unless the context otherwise requires, the following terms shall have the meanings set forth below when used in these Terms:
"Company" means Vian Software Solutions, the entity that operates and maintains the Platform, processes payments, provides customer support, and is responsible for the overall management and delivery of services available through the Platform.
"Platform" means the website located at https://viannn.online, including all subdomains, mobile-responsive interfaces, APIs, dashboards, admin panels, tools, widgets, plugins, integrations, and any other software, services, or digital interfaces owned, operated, or maintained by the Company through which services are offered.
"Website" means the publicly accessible website at https://viannn.online and all pages, subdomains, and affiliated web properties that form part of the Platform.
"User" means any individual, entity, organization, business, or agent that accesses, browses, registers on, or uses the Platform in any manner, whether or not a registered account holder.
"Customer" means a User who places an order, loads funds into a wallet, purchases credits, or otherwise engages in a transaction on the Platform for the purpose of obtaining services.
"Account" means the registered user account created on the Platform that provides access to the dashboard, wallet, order system, API, support channels, and other features, secured by a unique combination of email address (or username) and password, and optionally protected by two-factor authentication.
"Wallet" means the prepaid digital wallet associated with a User's Account on the Platform, into which funds may be deposited and from which payments for services are automatically deducted in accordance with these Terms.
"Balance" means the amount of funds currently available in a User's Wallet at any given time, displayed on the Platform dashboard and subject to adjustments as described in these Terms.
"API" means the Application Programming Interface provided by the Company that enables programmatic access to certain Platform features and services, subject to these Terms, the API Usage Policy, and any separate API documentation or licensing terms.
"Services" means all social media marketing services, digital engagement services, growth tools, campaign management features, API integrations, order processing, analytics, reporting, support, and any other functionality, feature, or tool made available through the Platform from time to time.
"Order" means a request submitted by a User through the Platform to purchase and receive one or more Services, including the specification of service type, target URL, quantity, and any other parameters required for fulfillment.
"Social Media Platform" means any third-party social media network, application, website, or digital service on which a User may seek to increase engagement, followers, subscribers, views, likes, comments, shares, or any other metric, including but not limited to Instagram, Facebook, YouTube, TikTok, Telegram, Discord, Twitter/X, LinkedIn, Spotify, Threads, Pinterest, Snapchat, Reddit, and any similar platforms.
"Third Party" means any individual, company, entity, platform, service provider, payment processor, cloud infrastructure provider, or any party other than the Company and the User.
"Provider" means any third-party service provider, supplier, vendor, or intermediary through whom the Company sources, fulfills, or delivers Services available on the Platform.
"Dashboard" means the User-facing web interface accessible after login through which Users can manage their Account, place orders, view order status, load funds, manage wallet balances, access API keys, and submit support tickets.
"Administrator" means any individual authorized by the Company to access administrative functions on the Platform, including customer support representatives, system administrators, security personnel, and the Company's leadership team.
"Chargeback" means a payment reversal initiated by a User, the User's bank, card issuer, payment gateway, or any financial institution through which a payment was processed on the Platform, resulting in the reversal of funds previously credited to the Platform.
"KYC" means Know Your Customer, the process of verifying the identity of Users as described in the Customer Verification (KYC) Policy section of these Terms.
"AML" means Anti-Money Laundering, the set of laws, regulations, and procedures designed to prevent the generation of income through illegal actions, as described in the AML & Risk Monitoring Policy section of these Terms.
The Platform is intended for use only by individuals who are at least eighteen (18) years of age, or the age of legal majority in their jurisdiction, whichever is greater. By creating an Account or using the Platform, you represent and warrant that you are at least eighteen (18) years old. The Company does not knowingly collect personal information from children under the age of eighteen (18). If the Company discovers that a User is under the age of eighteen (18), the Company reserves the right to immediately suspend or terminate the Account without prior notice and without liability.
By using the Platform, you represent and warrant that you have the full legal capacity, right, and authority to enter into these Terms and to perform all obligations contemplated herein. If you are entering into these Terms on behalf of an employer, client, company, partnership, or other organization, you represent and warrant that you have been duly authorized to bind such entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not accept these Terms and may not use the Platform.
You represent and warrant that your use of the Platform will comply with all applicable local, state, national, and international laws, statutes, ordinances, regulations, and rules. You acknowledge that you are solely responsible for ensuring that your use of the Platform and the Services does not violate any law or regulation applicable to you or the jurisdiction from which you access the Platform. The Company makes no representation that the Services are appropriate, available, or lawful in all jurisdictions, and the Company does not encourage or promote the use of the Platform in any jurisdiction where such use would be unlawful.
The Platform may be used by individual consumers, businesses, agencies, resellers, freelancers, marketing professionals, and other commercial entities. If you use the Platform for commercial purposes, you acknowledge and agree that (a) you are responsible for your own compliance with all laws applicable to your business activities, including consumer protection laws, advertising standards, intellectual property laws, and data protection regulations; (b) you will not use the Services in a manner that deceives, misleads, or harms end users of the Social Media Platforms; and (c) you assume all responsibility for the consequences of your use of the Services, including any impact on your clients, customers, or the Social Media Platforms themselves.
The Company reserves the right to restrict, limit, or deny access to the Platform from any jurisdiction, region, or territory at the Company's sole discretion, at any time, and without prior notice, where the Company reasonably determines that such access would pose a legal, regulatory, security, or reputational risk. Users are responsible for determining whether their use of the Platform is lawful in their jurisdiction.
To access certain features and Services on the Platform, you must create an Account by providing accurate, current, complete, and truthful information, including but not limited to your full legal name, email address, and a secure password. You may be required to verify your email address before your Account is activated. The Company reserves the right to request additional information or documentation at any time to verify your identity, confirm your eligibility, or comply with applicable laws.
Unless expressly authorized in writing by the Company, each individual, entity, or organization is permitted to maintain only one (1) active Account on the Platform. Creating, maintaining, or using multiple Accounts to exploit promotional offers, circumvent restrictions, evade suspensions, manipulate wallet balances, duplicate rewards, or otherwise gain an unfair advantage is strictly prohibited. The Company reserves the right to detect and merge duplicate Accounts, cancel associated promotions and balances, suspend all related Accounts, and take any other action necessary to enforce this policy.
You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your password and any API keys or access tokens associated with your Account. You agree to (a) create a strong, unique password that is not used for any other service or platform; (b) enable two-factor authentication (2FA) where available; (c) never share your Account credentials, API keys, or access tokens with any third party; (d) immediately change your password if you suspect that your Account has been compromised; and (e) log out of your Account at the end of each session, particularly when using shared or public devices.
You acknowledge and agree that all activities that occur under or through your Account, whether or not authorized by you, are your sole responsibility. This includes, but is not limited to, placing orders, loading funds, making payments, using API keys, submitting support tickets, and any other actions taken through your Account. The Company shall not be liable for any loss, damage, or expense arising from unauthorized use of your Account, regardless of whether such unauthorized use resulted from your negligence in safeguarding your credentials.
You must immediately notify the Company at support@viannn.online if you become aware of or reasonably suspect any unauthorized access to or use of your Account. The Company will take reasonable steps to assist in securing your Account, but shall not be liable for any losses incurred prior to such notification or for losses that could have been prevented had you notified the Company promptly.
The Company reserves the right to suspend, restrict, deactivate, or permanently terminate your Account at any time, with or without prior notice, and at the Company's sole discretion, for any reason, including but not limited to: (a) breach of these Terms; (b) suspected fraud, money laundering, or other unlawful activity; (c) request by law enforcement or governmental authorities; (d) unexpected technical or security issues; (e) prolonged periods of inactivity; (f) engagement in prohibited activities as described in these Terms; or (g) any other conduct that the Company reasonably believes to be harmful to its business, reputation, users, or the integrity of the Platform. Upon termination, your right to use the Platform ceases immediately, and the Company shall have no obligation to maintain or forward any data, content, or funds associated with your Account, except as required by applicable law.
You agree to keep all information associated with your Account accurate, current, and complete at all times. If the Company discovers or reasonably suspects that any information provided during registration or subsequently updated is false, inaccurate, misleading, incomplete, or fraudulent, the Company reserves the right to suspend or terminate your Account and to take any other measures as it deems necessary, without prior notice and without liability.
The Platform provides Users with access to digital social media marketing services that are sourced, fulfilled, and delivered through approved internal systems and third-party Providers. The Company acts as an intermediary and aggregator, enabling Users to browse, select, and purchase Services that are ultimately fulfilled by third-party Providers through established supply chains and API integrations. The Company does not directly generate, create, deliver, or guarantee any social media engagement, followers, likes, views, subscribers, or any other metric.
The Company does not own, operate, control, manage, or have any affiliation with any Social Media Platform, including but not limited to Instagram, Facebook, YouTube, TikTok, Telegram, Discord, Twitter/X, LinkedIn, Spotify, Threads, Pinterest, Snapchat, Reddit, or any other social media network, application, or digital service. The Company has no authority over the policies, terms of service, algorithms, content moderation decisions, account enforcement actions, or operational decisions of any Social Media Platform. All Social Media Platforms are independent third-party services governed by their own terms and policies, and the User's relationship with each Social Media Platform is solely between the User and that platform.
The availability, delivery speed, quality, and continuity of Services depend on the performance, capacity, and policies of third-party Providers and Social Media Platforms, all of which are beyond the Company's control. The Company does not guarantee that any particular Service will be available at any given time, that Orders will be completed within any specific timeframe, or that Providers will maintain consistent service levels. The Company reserves the right to modify, suspend, discontinue, or remove any Service at any time without prior notice.
Social Media Platforms regularly update their algorithms, policies, detection mechanisms, and operational procedures. These changes may affect the delivery, retention, visibility, or perceived quality of any Service purchased through the Platform. The Company makes no representations or warranties regarding the impact of algorithm changes on Services purchased through the Platform and shall not be liable for any consequences arising therefrom.
The Services offered through the Platform are designed to provide supplementary engagement metrics. The Company does not guarantee any specific level of account growth, audience development, subscriber acquisition, follower retention, engagement rates, or any other outcome. Results may vary significantly depending on numerous factors, including but not limited to content quality, posting frequency, niche, competition, algorithm behavior, and market conditions.
The Company does not guarantee that the use of Services will result in any form of monetization, revenue generation, business partnerships, sponsorship opportunities, or financial return for the User. The User acknowledges that social media growth and monetization depend on numerous factors beyond the scope of the Services.
The Company makes no representations, warranties, or guarantees regarding the commercial success, profitability, market acceptance, competitive advantage, or business outcomes of any User who utilizes the Services. The User acknowledges that business success depends on a wide range of factors and that the Services are only one component of a broader business strategy.
All descriptions of Services, including service names, categories, pricing, estimated processing times, refill policies, guarantees, minimum and maximum order quantities, and any other parameters displayed on the Platform, are provided for informational purposes and are subject to change at any time without prior notice. The Company strives to maintain accurate and up-to-date Service descriptions but does not warrant that such descriptions are complete, current, or error-free.
Users are solely responsible for evaluating whether the Services offered through the Platform are appropriate for their specific needs, use cases, and objectives. Users should independently assess the potential risks and benefits of using the Services in connection with their Social Media Platform accounts and should consult with relevant professionals where appropriate.
All prices displayed on the Platform are denominated in Indian Rupees (INR) unless otherwise indicated. Prices are determined by the Company based on a variety of factors, including but not limited to Provider costs, market conditions, demand dynamics, supply availability, operational expenses, and competitive considerations. The Company strives to maintain competitive and transparent pricing but reserves the right to modify prices at any time.
The Company reserves the right to change, increase, decrease, or discontinue any pricing at any time, with or without prior notice, and at the Company's sole discretion. Price changes may occur due to, but are not limited to, the following factors:
The price displayed to you at the point of checkout or order submission, after all applicable calculations have been applied, is the final price that will be charged to your Wallet or payment method. By submitting an Order, you acknowledge and agree to pay the price displayed at checkout. No retroactive price adjustments will be made to completed Orders.
Despite the Company's best efforts, pricing errors may occur. In the event that a Service is listed at an incorrect price or with incorrect information due to a typographical error, system error, data feed error, or any other technical malfunction, the Company reserves the right to (a) cancel the affected Order and provide a full refund to the Wallet; (b) decline to fulfill the Order; (c) correct the pricing and offer the User the opportunity to place a new Order at the corrected price; or (d) take any other action deemed necessary by the Company to address the error. The Company shall not be obligated to honor erroneous prices or to provide Services at prices that are manifestly incorrect.
The Company may, from time to time, offer promotional pricing, discounts, coupon codes, referral credits, or other special pricing arrangements. Such promotions are subject to their specific terms and conditions, may be time-limited, may have usage restrictions, and may be modified or revoked at any time without prior notice. Promotional pricing cannot be combined with other offers unless expressly stated. The Company reserves the right to disqualify any User from promotional pricing if the Company reasonably determines that the User has engaged in or attempted to engage in abuse, manipulation, or fraudulent activity in connection with the promotion.
Unless otherwise stated, all prices displayed on the Platform are exclusive of applicable taxes, levies, duties, or governmental charges. You are solely responsible for the payment of all taxes, levies, duties, or governmental charges arising from your use of the Platform and the Services. The Company reserves the right to collect applicable taxes at the point of sale where required by law.
The Platform operates a prepaid Wallet system through which Users fund their Accounts to pay for Services. Funds deposited into the Wallet are denominated in Indian Rupees (INR) and are used exclusively for purchasing Services available on the Platform. The Wallet is not a bank account, savings account, investment vehicle, or deposit with any financial institution. The Wallet balance does not earn interest and is not insured by any government deposit insurance scheme.
Users may deposit funds into their Wallet through the payment methods available on the Platform, which may include UPI, bank transfer, credit cards, debit cards, net banking, digital wallets, and any other payment methods that may be added from time to time. Deposits are processed through third-party payment processors, and the Company does not directly collect or store payment card details. Deposits are typically credited to the Wallet upon confirmation by the payment processor, which may involve a processing delay. The Company reserves the right to impose minimum and maximum deposit limits, which may vary based on the User's verification level, account history, risk profile, and payment method.
When a User places an Order, the total cost of the Order is automatically deducted from the Wallet Balance at the time of Order submission. By placing an Order, the User authorizes the Company to deduct the applicable amount from the Wallet Balance. If the Wallet Balance is insufficient to cover the total cost of the Order, the Order will not be submitted, and the User will be prompted to deposit additional funds.
If a payment fails, is declined, or is reversed after being credited to the Wallet, the Company reserves the right to deduct the corresponding amount from the Wallet Balance. If the Wallet Balance is insufficient to cover the reversed amount, the User shall be liable for the deficit and agrees to settle it promptly upon demand by the Company. The Company reserves the right to suspend the User's Account and restrict access to Services until the deficit is resolved.
In the event that a User makes duplicate payments for the same transaction due to technical errors, payment processor glitches, or User error, the Company will investigate the duplicate payment upon notification by the User. If the duplicate payment is confirmed after investigation, the excess amount will be credited to the User's Wallet. The Company reserves a reasonable investigation period and shall not be liable for any delays in resolving duplicate payment issues.
While the Company strives to credit deposits to the Wallet promptly, processing times may vary depending on the payment method, payment processor, banking institutions, and other factors beyond the Company's control. The Company shall not be liable for any delays in the crediting of funds to the Wallet that result from third-party processing times, banking delays, network congestion, or other external factors.
If a User sends funds to an incorrect wallet address, makes a payment to the wrong account, or otherwise directs funds incorrectly, the Company shall not be liable for the loss of such funds. The Company will make reasonable efforts to assist in recovering incorrectly directed payments where possible, but recovery is not guaranteed. Users are responsible for verifying all payment details before initiating a transaction.
The Company performs regular Wallet reconciliation to ensure accuracy and integrity of all balances and transactions. In cases where discrepancies are identified due to technical errors, system bugs, Provider miscalculations, or any other cause, the Company reserves the right to manually adjust Wallet Balances after conducting a thorough investigation. The Company will make reasonable efforts to notify affected Users of any manual adjustments, explaining the reason for the adjustment.
Wallet Balances are non-transferable between Accounts and may not be sold, gifted, assigned, pledged, or otherwise transferred to any third party, whether for value or otherwise, except as expressly permitted by the Company in writing.
The Company reserves the right to impose an expiry period on unused Wallet Balances or to apply dormancy fees to Accounts that have been inactive for an extended period, subject to applicable law. Any such policy will be communicated to Users in advance through the Platform or by email.
Wallet Balances are generally non-refundable. The Company is under no obligation to convert Wallet Balances back to cash, process refunds to original payment methods, or transfer funds to external accounts, except where required by applicable law or at the Company's sole discretion following a formal refund request that has been evaluated and approved in accordance with the Refund Policy section of these Terms.
The Platform supports a variety of payment methods, which may include but are not limited to: Unified Payments Interface (UPI); Bank transfers (NEFT, RTGS, IMPS, and other electronic fund transfer methods); Credit cards (Visa, Mastercard, American Express, and others); Debit cards; Net banking; Digital wallets (Paytm, PhonePe, Google Pay, and others); Cryptocurrency payments (through supported payment gateways); and any other payment methods that may be added by the Company from time to time at its sole discretion.
All payments are subject to verification by the Company and its payment processing partners. The Company may implement additional verification steps for payments that are flagged as unusual, high-value, or potentially suspicious. This may include requesting additional identification documents, contacting the User for confirmation, or temporarily holding the payment pending verification. The Company shall not be liable for any delays in processing caused by verification requirements.
The Company employs automated and manual fraud detection systems to identify and prevent fraudulent transactions. These systems may analyze various factors, including payment patterns, device information, IP addresses, transaction amounts, and behavioral indicators. Transactions flagged by fraud detection systems may be held, reversed, or declined without prior notice to the User, and the Company reserves the right to take further action as described in these Terms.
The Company may require Users to complete identity verification as described in the Customer Verification (KYC) Policy section of these Terms before allowing certain transactions, including but not limited to large deposits, high-value orders, or repeated unusual activity. Failure to complete KYC verification may result in restrictions on payment processing, Wallet usage, and Account functionality.
The Company is committed to complying with applicable anti-money laundering (AML) laws and regulations. The Company may monitor transactions for suspicious activity, file reports with relevant authorities as required by law, and cooperate with law enforcement agencies in investigations. Users acknowledge and agree that the Company may take such actions without prior notice to the User, to the extent permitted by applicable law.
The Company reserves the right to review, investigate, hold, reverse, or decline any transaction that the Company reasonably suspects to be fraudulent, unauthorized, or in violation of these Terms. During the review period, the User's Account may be temporarily restricted. The Company shall make reasonable efforts to complete the review promptly and to notify the User of the outcome.
In certain circumstances, the Company may require manual verification of a payment, identity, or transaction before crediting funds to the Wallet or processing an Order. Manual verification may require the User to provide additional documentation, respond to verification inquiries, or complete additional steps. The Company shall not be liable for any delays resulting from manual verification requirements.
Certain payment methods, particularly bank transfers and cryptocurrency payments, may be subject to settlement delays beyond the Company's control. Wallet credits for such payments will be applied only after the payment has been fully settled and confirmed by the relevant payment processor or financial institution.
The Company and its payment processing partners reserve the right to reject any payment for any reason, including but not limited to insufficient funds, expired payment instruments, suspected fraud, compliance concerns, payment processor errors, or restrictions imposed by the User's bank or financial institution. In the event of a rejected payment, the Order will not be submitted, and no funds will be deducted from the User's Wallet.
All payment processing is handled through third-party payment processors, and the Company does not directly collect, store, or process payment card numbers, banking credentials, or other sensitive payment information on its own servers. Users are subject to the terms and conditions and privacy policies of the applicable payment processor when making payments. The Company shall not be liable for any errors, omissions, or failures of third-party payment processors.
All transactions on the Platform are conducted in Indian Rupees (INR) unless otherwise specified. Users are responsible for any currency conversion fees, foreign transaction fees, or other charges imposed by their bank, card issuer, or payment provider when making payments in a currency other than INR.
The Services provided through the Platform are digital in nature and are typically initiated, processed, and fulfilled immediately or shortly after an Order is submitted. Due to the nature of digital services and the fact that engagement fulfillment begins promptly after Order placement, refunds are generally limited and subject to the specific conditions described in this section. By submitting an Order, the User acknowledges and agrees to the terms of this Refund Policy.
Once an Order has been submitted and processing has commenced—which may include the order being transmitted to a Provider, engagement being initiated, or any portion of the Service being delivered—the Order is generally non-refundable. The User acknowledges that the commencement of processing constitutes the beginning of service delivery and that, by ordering digital services, the User waives any right of withdrawal or cooling-off period that might otherwise apply to non-digital goods or services, to the maximum extent permitted by applicable law.
No refunds will be provided solely because a User changes their mind after placing an Order, decides they no longer want the Service, or determines that the Service is no longer needed. The User is responsible for carefully reviewing all Order details, including service type, target URL, quantity, and pricing, before submitting the Order.
The Company shall not be responsible for, and shall not provide refunds in connection with, any actions taken by third-party Social Media Platforms, including but not limited to: account suspensions, content removals, follower purges, engagement reductions, algorithm changes, policy enforcement actions, shadow bans, reach limitations, or any other actions or decisions by Social Media Platforms that affect the User's account, content, or metrics.
If a technical failure attributable to the Company, such as a platform malfunction, system error, or processing failure, is verified to have prevented the reasonable fulfillment of an Order, the Company may, at its sole discretion and where appropriate under applicable law, offer a Wallet credit equivalent to the value of the unfulfilled portion of the Order, or a partial or full refund to the Wallet. Such credits or refunds shall be determined on a case-by-case basis after the Company has conducted an investigation into the reported technical failure.
Where an Order is partially fulfilled before a failure or interruption occurs, the refund or credit shall be calculated proportionally based on the unfulfilled portion of the Order, at the Company's discretion. The User acknowledges that partial fulfillment is a common occurrence in social media marketing services and accepts the possibility of partial completion as inherent to the nature of the Services.
All refund requests must be submitted through the Platform's support system or by contacting support@viannn.online. Refund requests are never automatic and are subject to investigation by the Company. The Company will review the request, verify the circumstances, and determine whether a refund or credit is warranted under this Refund Policy. The User agrees to cooperate with any investigation, including providing relevant information, screenshots, or other evidence as reasonably requested.
Approved refunds are typically credited to the User's Wallet balance. Refunds to the original payment method may be considered on a case-by-case basis and are not guaranteed. The Company shall not be responsible for any fees, charges, or deductions applied by banks, payment processors, or financial institutions in connection with refund processing.
Users who submit fraudulent, dishonest, or abusive refund claims—including but not limited to claiming non-delivery when delivery is verified, submitting duplicate refund requests for the same Order, providing false evidence, or engaging in refund abuse schemes—may have their Accounts suspended or permanently terminated. The Company reserves the right to pursue further action, including legal proceedings, where such conduct constitutes fraud, misrepresentation, or a breach of these Terms.
Refunds are limited to the value of the Services for which the refund is approved. Under no circumstances shall a refund exceed the original amount paid for the specific Order in question. The Company shall not be liable for any indirect, incidental, or consequential damages in connection with refunds.
The Company's decision regarding any refund request shall be final and binding, subject to the User's right to escalate the matter in accordance with the dispute resolution provisions of these Terms and applicable law. Nothing in this Refund Policy limits the User's statutory rights under applicable consumer protection laws.
In some cases, an Order may be partially completed due to Provider limitations, platform restrictions, or other factors beyond the Company's control. When an Order is partially completed, the Company may, at its discretion, provide a Wallet credit or refund for the unfulfilled portion of the Order, or may attempt to complete the Order through alternative means. The User acknowledges that partial completion is a common occurrence in the social media marketing industry.
Some Orders may experience delays beyond the estimated processing time displayed at the time of Order placement. Delays may be caused by Provider backlogs, capacity constraints, Social Media Platform restrictions, technical issues, or other factors beyond the Company's control. The Company shall not be liable for any delays in Order processing. Users are encouraged to contact support if an Order remains pending beyond a reasonable timeframe.
If a Provider fails to deliver a Service or is unable to fulfill an Order due to technical issues, service discontinuation, capacity limitations, or any other reason, the Company will make reasonable efforts to source the Service through an alternative Provider. If the Service cannot be fulfilled through any available Provider, the Company may issue a Wallet credit or refund for the unfulfilled portion of the Order, at the Company's discretion.
The Company may, at its sole discretion, attempt to replace a failed Order with a comparable Service from an alternative Provider. The User acknowledges that replacement Services may differ in quality, speed, or characteristics from the originally ordered Service. The Company makes no guarantees regarding the equivalence of replacement Services.
All estimated processing times, delivery timeframes, and completion estimates displayed on the Platform are estimates only and do not constitute guarantees. The Company shall not be liable for any failure to meet estimated timeframes. Factors affecting completion times include but are not limited to: Provider capacity, Social Media Platform policies, network conditions, order volume, and market conditions.
Users must report failed Orders through the Platform's support system within a reasonable timeframe after Order placement. The Company reserves the right to decline review of reports submitted after an unreasonable delay. Users should provide sufficient information, including Order ID, target URL, and a description of the issue.
You agree that you will not initiate, file, or cause to be filed any chargeback, payment reversal, refund request, dispute, or unauthorized payment claim with any bank, card issuer, payment gateway, financial institution, or any other payment service provider in connection with any payment made on the Platform, except where you have a good-faith basis to believe that the charge is genuinely unauthorized or erroneous. Initiating a chargeback without a valid basis constitutes a breach of these Terms and may result in immediate Account suspension, legal action, and referral to collections.
If a chargeback, payment reversal, unauthorized payment claim, false dispute, bank dispute, UPI complaint, or fraud complaint is filed by or on behalf of a User, the Company reserves the right to immediately suspend the User's Account and all associated features, including but not limited to Order placement, Wallet usage, API access, and support ticket submission, pending the outcome of the investigation. The Company shall not be liable for any losses, damages, or inconveniences arising from such suspension.
Pending the resolution of a chargeback or payment dispute, the Company may temporarily restrict the User's Wallet, including freezing the Wallet balance, preventing new deposits, and blocking withdrawals (if applicable). The Company may also deduct the disputed amount from the Wallet Balance to offset the potential liability.
The Company may request identity verification from the User in connection with any chargeback, payment dispute, or unauthorized payment claim. The User agrees to cooperate fully and promptly with any such verification request, including providing government-issued identification, proof of address, bank statements, or any other documentation reasonably requested by the Company. Failure to cooperate may result in adverse findings against the User and permanent Account termination.
The Company reserves the right to cooperate fully with banks, card issuers, payment processors, financial institutions, and lawful authorities in connection with any chargeback, payment dispute, fraud investigation, or legal proceeding. This cooperation may include sharing User information, transaction records, IP logs, communication records, and any other relevant data, to the extent permitted or required by applicable law.
If a chargeback or payment reversal results in a financial loss to the Company, the Company reserves the right to recover the lost amount from the User by any lawful means, including but not limited to: (a) deducting the amount from the User's Wallet Balance; (b) invoicing the User for the amount due; (c) engaging third-party collection agencies; (d) initiating legal proceedings; and (e) offsetting the amount against any credits, refunds, or other funds owed to the User. The User shall be liable for all costs incurred by the Company in recovering amounts owed.
The Company maintains and preserves comprehensive records related to all transactions and user activities on the Platform, including but not limited to IP logs, device identifiers, browser fingerprints, timestamps, session records, payment records, Order details, communications, support ticket records, and API access logs. These records may be used as evidence in chargeback proceedings, fraud investigations, legal proceedings, and dispute resolution processes. The User acknowledges and consents to the collection, retention, and use of such records for these purposes.
Users who initiate abusive or fraudulent chargebacks—including but not limited to filing chargebacks for Services that were delivered, filing duplicate chargebacks, filing chargebacks after having received a refund or credit for the same transaction, or filing chargebacks with the intent to obtain Services without payment—may be subject to immediate and permanent Account termination, blacklisting from the Platform, referral to law enforcement authorities, and legal action to recover damages and costs.
You acknowledge and agree that you are solely responsible for all payments made on the Platform and that you will not dispute, challenge, or reverse any payment that was authorized by you, except where a genuine error or unauthorized transaction has occurred. If you believe a payment was made in error, you agree to contact the Company first and allow the Company a reasonable opportunity to resolve the matter before initiating any dispute or chargeback process with a third party.
The Company may provide an Application Programming Interface (API) that enables programmatic access to certain Platform features and Services. API access is a privilege, not a right, and is subject to these Terms, the API Usage Policy, rate limits, usage quotas, and any additional API-specific terms. API access may be granted, modified, restricted, or revoked at any time at the Company's sole discretion, with or without prior notice.
API access is secured through API keys, tokens, or other credentials issued to the User. API credentials are confidential and must be kept secure at all times. The User is solely responsible for all activities that occur under or through their API credentials. The User must not share API credentials with any third party, embed them in client-side code, store them in publicly accessible repositories, or otherwise expose them to unauthorized access. The Company reserves the right to rotate, invalidate, or revoke API credentials at any time if the Company suspects or detects unauthorized use.
The following activities are strictly prohibited in connection with the use of the API:
The API is subject to rate limits and usage quotas, which may be imposed per API key, per User Account, per time period, or based on other criteria determined by the Company. Rate limits and usage quotas may vary based on the User's Account tier, subscription level, verification status, and historical usage patterns. The Company reserves the right to modify rate limits and usage quotas at any time without prior notice.
The Company does not guarantee that the API will be available at any given time. The API may be unavailable due to maintenance, updates, upgrades, outages, server issues, network problems, or other factors beyond the Company's control. The Company shall not be liable for any downtime, interruptions, or inaccessibility of the API, and no Service Level Agreement (SLA) is implied unless expressly provided in a separate written agreement.
The Company reserves the right to suspend, restrict, or terminate the User's API access at any time, with or without prior notice, for any reason, including but not limited to: (a) violation of these Terms or the API Usage Policy; (b) excessive or abusive API usage; (c) suspected fraud, unauthorized access, or security concerns; (d) non-payment or outstanding balances; (e) request by law enforcement or regulatory authorities; or (f) any other conduct that the Company reasonably determines to be harmful.
In the event of suspected or confirmed API abuse, the Company reserves the right to cooperate with law enforcement authorities and regulatory agencies, and to preserve relevant evidence, including API access logs, request records, IP addresses, device identifiers, and any other data relevant to the investigation, to the extent permitted by applicable law.
The Company reserves the right to modify, update, version, or deprecate any aspect of the API at any time, with or without prior notice. The Company will make reasonable efforts to provide advance notice of breaking changes or deprecation, but is not obligated to do so. The User is responsible for monitoring API documentation and announcements for changes that may affect their integration.
The Company is committed to maintaining the security, integrity, and availability of the Platform. The Company employs a comprehensive security program that includes technical, administrative, and physical safeguards designed to protect User data, prevent unauthorized access, and detect and respond to security incidents. However, no system is completely secure, and the Company cannot guarantee absolute security.
The following activities are strictly prohibited, and any attempt to engage in such activities constitutes a material breach of these Terms:
The Company recognizes that legitimate use of browser developer tools for personal debugging, development, and troubleshooting purposes is common and acceptable. The prohibitions in this section are directed at activities that attempt to bypass security controls, access unauthorized functionality, exploit vulnerabilities, or compromise the integrity of the Platform.
If the Company detects or suspects a security incident involving the Platform, User data, or User accounts, the Company may take immediate action to contain and mitigate the incident, including but not limited to: (a) suspending affected accounts or API access; (b) preserving evidence for investigation and potential legal proceedings; (c) notifying affected Users where required by applicable law; (d) engaging forensic investigators and legal counsel; (e) reporting the incident to relevant authorities; and (f) implementing remedial measures to prevent recurrence.
Any violation of this Security Policy may result in immediate suspension or permanent termination of the User's Account and all associated access, including API access. The Company reserves the right to preserve all evidence related to the security violation, cooperate with law enforcement authorities, and pursue legal action to the fullest extent permitted by applicable law. The User shall be liable for any damages, costs, losses, or expenses incurred by the Company as a result of the User's security violations.
The Company's authorized Administrators are empowered to take actions necessary to maintain the security, integrity, and proper operation of the Platform. These administrative actions are taken in accordance with these Terms, applicable law, and the Company's internal policies and procedures. The User acknowledges and agrees that the Company's Administrators may take the actions described in this section.
The Company's Administrators are authorized to take the following actions, among others:
All administrative actions are taken in good faith and in accordance with applicable law. The Company will make reasonable efforts to inform Users of administrative actions taken against their Accounts, where doing so does not compromise an ongoing investigation, security operation, or legal requirement. Users may contact the Company to inquire about the status of their Account or to provide information in connection with an administrative action.
The following is a non-exhaustive list of activities that are strictly prohibited on or in connection with the Platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate Account suspension, permanent termination, legal action, and/or referral to law enforcement authorities.
The Platform, including all content, materials, features, functionality, and technology embodied therein, is owned by the Company and is protected by Indian and international intellectual property laws, including but not limited to copyright, trademark, patent, trade secret, and database rights laws. All rights not expressly granted to the User in these Terms are reserved by the Company.
The Company's intellectual property includes, but is not limited to, the following, whether registered or unregistered:
Subject to the User's compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purpose during the term of the User's Account. This license does not include any right to (a) copy, reproduce, distribute, publicly display, or publicly perform the Platform or any portion thereof; (b) modify, adapt, translate, or create derivative works based on the Platform; (c) reverse engineer, decompile, or disassemble any software underlying the Platform; (d) remove, alter, or obscure any proprietary notices, labels, or marks on the Platform; (e) use the Company's trademarks, logos, or brand assets without prior written consent; or (f) use the Platform for any purpose other than its intended use.
Users retain ownership of any content, data, or materials that they submit to or upload through the Platform ("User Content"). By submitting User Content to the Platform, the User grants the Company a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, display, and distribute such User Content solely to the extent necessary to provide and improve the Services. The User represents and warrants that they have all necessary rights and permissions to grant this license and that the User Content does not infringe upon the intellectual property rights, privacy rights, or other rights of any third party.
The Company respects the intellectual property rights of others and expects Users to do the same. If you believe that any content on the Platform infringes upon your copyright, please contact the Company at support@viannn.online with sufficient information to identify the allegedly infringing material and your ownership claim.
If a User provides the Company with any feedback, suggestions, ideas, improvement proposals, or other input regarding the Platform ("Feedback"), the User hereby assigns to the Company all rights, title, and interest in and to such Feedback, and the Company shall be free to use, reproduce, modify, and distribute such Feedback without any obligation or compensation to the User.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. THE COMPANY DOES NOT WARRANT THAT (A) THE PLATFORM WILL MEET THE USER'S REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE PLATFORM WILL MEET EXPECTATIONS; OR (E) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, PROVIDERS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO THE USER FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY THE USER TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR ONE THOUSAND (₹1,000). THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTIONS, OMISSIONS, POLICIES, DECISIONS, OR PRACTICES OF ANY THIRD-PARTY SOCIAL MEDIA PLATFORM, INCLUDING BUT NOT LIMITED TO ACCOUNT SUSPENSIONS, CONTENT REMOVALS, ENGAGEMENT REDUCTIONS, ALGORITHM CHANGES, POLICY ENFORCEMENT ACTIONS, SHADOW BANS, REACH LIMITATIONS, OR ANY OTHER ACTIONS OR DECISIONS THAT MAY AFFECT THE USER'S ACCOUNT, CONTENT, OR METRICS. THE USER ACKNOWLEDGES THAT THE COMPANY HAS NO CONTROL OVER AND IS NOT RESPONSIBLE FOR THE ACTIONS OF SOCIAL MEDIA PLATFORMS AND THAT ALL SUCH RISKS ARE ASSUMED BY THE USER.
THE COMPANY SHALL NOT BE LIABLE FOR ANY FAILURE OF THE USER'S BUSINESS, MARKETING CAMPAIGNS, SOCIAL MEDIA PRESENCE, OR COMMERCIAL OBJECTIVES RESULTING FROM THE USE OF THE SERVICES. THE USER ACKNOWLEDGES THAT THE SERVICES ARE ONE COMPONENT OF A BROADER BUSINESS STRATEGY AND THAT THE COMPANY DOES NOT GUARANTEE ANY SPECIFIC BUSINESS OUTCOME, REVENUE, GROWTH, OR SUCCESS.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or the exclusion or limitation of liability for consequential or incidental damages. Accordingly, some of the above limitations and exclusions may not apply to the extent prohibited by applicable law. Nothing in these Terms is intended to limit or exclude any statutory rights that the User may have under applicable consumer protection laws that cannot be waived or limited by contract.
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, agents, partners, suppliers, providers, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, fines, penalties, and expenses (including but not limited to reasonable attorney fees, court costs, and investigation costs) arising out of or in connection with:
The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the User, in which event the User shall cooperate fully with the Company in asserting any available defenses. The User shall not settle any claim without the Company's prior written consent if such settlement imposes any obligation on, or diminishes the rights of, the Company.
The indemnification obligations set forth in this section shall survive the termination or expiration of these Terms and the User's Account, and shall continue to apply to the extent that the Company incurs or suffers any losses, damages, or expenses as a result of the User's prior conduct.
The Company collects, uses, stores, processes, shares, and protects personal information in accordance with the Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes the types of information collected, the purposes for which information is used, the circumstances under which information may be shared, the Company's data retention practices, and the User's rights regarding their personal data. By accepting these Terms and using the Platform, the User consents to the collection, use, and processing of their personal information as described in the Privacy Policy.
The User acknowledges that the Company may process personal data across jurisdictions where the Company or its service providers maintain operations, and consents to such transfers subject to the safeguards described in the Privacy Policy. The Company is committed to complying with applicable data protection laws, including India's Digital Personal Data Protection Act (DPDP Act), and implements appropriate technical and organizational measures to protect personal data.
For details regarding data collection, processing, sharing, and the User's privacy rights, please refer to the full Privacy Policy available at https://viannn.online/privacy.
To maintain the security and integrity of the Platform and to help prevent fraud, money laundering, payment abuse, chargeback fraud, identity theft, sanctions violations, and other unauthorized or unlawful activities, Vian Software Solutions reserves the right to request identity verification ("Know Your Customer" or "KYC") from Users in certain circumstances. The Company is committed to complying with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and customer due diligence requirements to the extent applicable to its operations.
KYC verification may be requested from Users, including but not limited to, the following circumstances:
The Company may request any of the following documents or information for identity verification purposes:
Failure to provide requested KYC documentation within the timeframe specified by the Company may result in temporary or permanent restrictions on the Account, including but not limited to: restrictions on Wallet deposits; restrictions on Order placement and processing; restrictions on API access; restrictions on withdrawals (if applicable); restrictions on account functionality and feature access; and suspension or deactivation of the Account. Such restrictions shall remain in place until the requested verification is completed to the Company's satisfaction.
The Company reserves the right to decline verification, reject transactions, suspend or terminate Accounts, or refuse services where fraudulent activity, false documentation, identity theft, sanctions concerns, or other unlawful conduct is reasonably suspected. The Company's determination regarding the sufficiency and authenticity of KYC documentation shall be final and binding.
All KYC information is processed solely for identity verification, fraud prevention, security, legal compliance, dispute resolution, and risk management purposes. Documents and information collected during KYC are handled in accordance with the Privacy Policy and applicable data protection laws. The Company implements appropriate security measures to protect KYC data from unauthorized access, disclosure, or misuse.
Completion of KYC does not guarantee continued access to the Platform or approval of any transaction. The Company retains the right to refuse service, restrict features, or terminate accounts in accordance with these Terms and applicable law, regardless of whether KYC has been completed.
Vian Software Solutions is committed to complying with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and sanctions laws and regulations. The Company has implemented a comprehensive risk-based AML compliance program designed to detect, prevent, and report suspicious activities and to ensure that the Platform is not used for money laundering, terrorist financing, sanctions evasion, or other illicit purposes.
The Company employs both automated and manual monitoring systems to detect suspicious transaction patterns, unusual account behavior, and activities that may indicate money laundering, fraud, or other financial crimes. The Company monitors, among other things:
The Company may, where applicable and feasible, screen User information, transaction details, and associated data against applicable sanctions lists, including but not limited to lists maintained by the United Nations, the Office of Foreign Assets Control (OFAC), the European Union, and the Reserve Bank of India (RBI). Where a potential match is identified, the Company may restrict the Account, freeze funds, and escalate the matter for compliance review and, where required, report to the relevant authorities.
For unusually large transactions, high-value deposits, or transactions that trigger risk thresholds, the Company may request documentation regarding the source of funds. This may include bank statements, pay slips, business account statements, or other documentation demonstrating the legitimate origin of the funds. The Company reserves the right to restrict Account functionality until source-of-funds verification is satisfactorily completed.
The Company cooperates with banks, financial institutions, payment processors, regulatory authorities, and law enforcement agencies in connection with AML investigations, compliance inquiries, and legal proceedings. The Company may disclose User information, transaction records, and account details to such parties as required or permitted by applicable law, regulation, court order, or regulatory directive, without prior notice to the User.
The Company may file Suspicious Transaction Reports (STRs), Currency Transaction Reports (CTRs), or other reports as required by applicable AML/CTF laws and regulations. The Company shall not disclose to the User that a report has been filed, where such disclosure is prohibited by law (a "tipping off" prohibition).
The Company adopts a risk-based approach to AML compliance, applying enhanced due diligence to higher-risk customers, transactions, and activities, and simplified due diligence where appropriate. Risk factors considered include, but are not limited to, the User's geographic location, transaction patterns, account age, verification level, and the nature of the User's activity on the Platform.
In cases of suspected AML/CTF violations, fraud, or other unlawful activity, the Company reserves the right to freeze Account balances, restrict all Account functionality, and retain funds pending the outcome of an investigation or a directive from competent authorities. The Company shall not be liable for any losses or damages resulting from such freezing or retention, to the extent permitted by applicable law.
Users agree to cooperate fully with the Company's AML compliance efforts, including responding to inquiries, providing requested documentation, completing KYC verification, and disclosing information as reasonably necessary for the Company to fulfill its regulatory obligations. Failure to cooperate may result in Account restrictions, suspension, or termination.
These Terms and any dispute, controversy, or claim arising out of or in connection with these Terms or the Platform, including questions regarding their existence, validity, interpretation, performance, breach, or termination, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
The Platform is intended for use primarily within the Republic of India. The Company makes no representation that the Platform or Services are appropriate, available, or compliant in all jurisdictions. Users who access the Platform from outside India do so at their own initiative and are responsible for compliance with local laws to the extent applicable.
Before initiating any formal legal proceedings, the User agrees to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") by contacting the Company at support@viannn.online. The parties shall negotiate in good faith to resolve the Dispute informally for a period of not less than thirty (30) days from the date the Dispute is first notified to the other party. If the Dispute cannot be resolved informally within such period, either party may proceed to formal dispute resolution as described below.
Subject to the informal resolution process described above, any Dispute that cannot be resolved informally shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (India), as amended from time to time. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or failing mutual appointment, in accordance with the provisions of the Act. The seat and venue of arbitration shall be New Delhi, India, and the language of the arbitration shall be English. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.
Subject to the arbitration provisions above, each party irrevocably submits to the exclusive jurisdiction of the courts located in New Delhi, India, for the purpose of resolving any Dispute that is not subject to arbitration or that falls within the jurisdictional authority of such courts. Each party waives any objection to the exercise of jurisdiction over it by such courts and any objection to proceedings in such courts on the grounds that the proceedings have been brought in an inconvenient forum.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE USER AGREES THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE USER WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST THE COMPANY.
Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration, including but not limited to orders to preserve evidence, prevent ongoing violations of intellectual property rights, or prevent unauthorized access to the Platform.
Each party shall bear its own costs and fees in connection with the arbitration, including attorney fees, unless the arbitrator determines that a party has acted in bad faith or engaged in vexatious conduct, in which case the arbitrator may award costs and fees to the prevailing party as the arbitrator deems appropriate.
The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms, or for any loss, damage, or interruption of Service, to the extent that such failure or delay results from causes beyond the Company's reasonable control, including but not limited to:
Upon the occurrence of a Force Majeure event, the Company shall make reasonable efforts to mitigate the impact and resume normal operations as soon as practicable. The Company will provide reasonable updates regarding the status of affected Services where feasible.
If any provision, clause, or sub-clause of these Terms is held to be invalid, illegal, void, voidable, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms, and the remaining provisions, clauses, and sub-clauses shall continue in full force and effect. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.
These Terms, together with the Privacy Policy, Cookie Policy, AML & Risk Monitoring Policy, KYC Policy, and any other policies, guidelines, or amendments published on the Platform from time to time, constitute the entire agreement between the User and the Company regarding the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and commitments, both written and oral, with respect to the Platform and the Services. No oral or written information or advice given by the Company, its employees, or representatives shall create a warranty or in any way increase the scope of the Company's obligations under these Terms.
The Company reserves the right to modify, amend, update, or replace these Terms at any time, at its sole discretion, by posting the updated Terms on the Platform. The "Last Updated" date at the top of these Terms will be revised to reflect the date of the most recent changes. The Company may, but is not obligated to, notify Users of material changes to these Terms via email, dashboard notifications, or other reasonable means.
It is your responsibility to review these Terms periodically for changes. Your continued use of the Platform following the posting of any changes constitutes your binding acceptance of the updated Terms. If you do not agree to the updated Terms, you must immediately cease all use of the Platform and close your Account.
The Company may, at its sole discretion, require Users to affirmatively acknowledge or accept updated Terms before continuing to use the Platform. Failure to accept updated Terms may result in restrictions on or termination of Account access.
If you have any questions, concerns, complaints, or feedback regarding these Terms, the Platform, or the Services, please contact us through the following channels:
The Company will make reasonable efforts to respond to inquiries within a reasonable timeframe. Response times may vary based on the nature and complexity of the inquiry.